City College of San Francisco

City College of San Francisco (CCSF) needed to upgrade its handsets, generate savings and increase cost transparency. Furthermore, the college was looking for a robust solution that would maximize its equipment investment, while meeting the college’s continually evolving needs.

国家: 美国
火狐体育手机: 教育
解决方案: 互联的解决方案和设备

City College of San Francisco is the largest community college in California. Every year, it accommodates 70,000 students in its 10 facilities spread throughout the city.

We are very satisfied with the telephony solution purchased in 2003. With the help of Morse Communications, we continue to capitalize on our initial investment and we’re starting to implement a new generation of Alcatel-Lucent Enterprise phones as well.

Tim Ryan, Technical Operations Manager, City College of San Francisco

挑战

The college needed to upgrade its handsets, generate savings and increase cost transparency.
In 2003, CCSF initiated a tender process for the replacement of its existing Centrex-based telephony.
CCSF was looking for a robust solution that would maximize its equipment investment.
They needed a solution that would be flexible enough to meet the college’s continually evolving needs.

结果

Technical benefits

Morse Communications accompanies CCSF in making regular software upgrades so the college can benefit from the latest features, such as conferencing.
After the initial telephony upgrade in 2003, CCSF is now progressively adding new Alcatel-Lucent 8 IP Touch Phones to its network, including in a number of classrooms, offering better sound quality.

Financial benefits

CCSF has moved to a more cost effective one-time charge per user financial model.
The durable solution, combined with regular upgrades, has enabled CCSF to get an excellent ROI on their initial investment.

User experience benefits

Users benefit from quality handsets that are continually upgraded to offer the best possible service.
Staff from the 10 different facilities can easily communicate with one another.